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Get support for FinSheet AI. Find answers, contact our team, or access our knowledge base.
Contact Support
Send us a message and we'll get back to you within 24 hours.
Quick Help
Common issues and solutions to get you started quickly.
File Upload Issues
Make sure your PDF is under 10MB and not password protected.
Conversion Quality
For best results, use clear, high-quality PDF scans of your bank statements.
Download Problems
Check your browser's download settings and ensure pop-ups are allowed.
Frequently Asked Questions
Find answers to common questions about our service
Is my data secure?
Yes, we use bank-grade encryption and never store your financial data. All files are automatically deleted after processing, and we comply with strict security standards.
What file formats do you support?
We support PDF input files and can output to Excel (.xlsx), CSV, and PDF formats. Enterprise plans include additional custom formats.
How long does conversion take?
Most conversions complete within 30 seconds. Larger files or complex statements may take up to 2 minutes. Pro users get priority processing.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for Enterprise plans.
Can I get a refund?
Yes, we offer a 30-day money-back guarantee for all paid plans. If you're not satisfied, we'll refund your payment in full, no questions asked.
Do you offer team accounts?
Yes, our Enterprise plan includes team management, shared workspaces, and bulk processing capabilities for organizations.
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Helpful Resources
Quick links to get you started with FinSheet AI